Frequently Asked Questions
Orders & Payment
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Provide your shipping details and select your preferred payment method to complete your order.
What payment methods do you accept?
We accept credit cards, debit cards, net banking, UPI, and various digital wallets. All payments are processed through secure payment gateways.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placement. Contact our customer support immediately at wholesale@wholesale.silkroademart.com
Shipping & Delivery
How long does delivery take?
Delivery typically takes 3-7 business days depending on your location. Metro cities receive faster delivery (3-5 days) compared to remote areas (7-10 days).
Do you ship internationally?
Currently, we only ship within India. International shipping is not available at this time.
How can I track my order?
You will receive a tracking number via email once your order ships. Use this number to track your package on our website or the courier's website.
Returns & Refunds
What is your return policy?
We accept returns within 7-10 days of delivery for most products. Items must be unused, in original packaging with all accessories and tags intact.
How do I return a product?
Contact our customer support at wholesale@wholesale.silkroademart.com with your order number and reason for return. We will provide return instructions.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
Products & Warranty
Are your products genuine?
Yes, all our products are 100% genuine and sourced from authorized distributors. Every product comes with manufacturer warranty.
Do products come with warranty?
Yes, all products come with manufacturer warranty. Warranty terms vary by product and brand. Check product details for specific warranty information.
What if I receive a defective product?
Contact us immediately within 48 hours of delivery. We will arrange for a replacement or provide a full refund including shipping charges.
Customer Support
How can I contact customer support?
Email us at wholesale@wholesale.silkroademart.com or call +91 123 456 7890 (Mon-Sat, 9AM-6PM IST). We respond to emails within 24 hours.
Do you have a physical store?
We are primarily an online store. All purchases are made through our website for your convenience.